Privacy Policy

Effective date: May 4, 2026 / Last updated: May 4, 2026

Alliance Installations, Inc. (“Alliance,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website at allianceinstallations.ca (the “Site”), how we use it, who we share it with, and the choices you have.

This policy is written to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).

1. Who we are

Alliance Installations, Inc. is a locker and bike storage equipment manufacturer based in Richmond, British Columbia, Canada. We supply bike lockers, racks, and related products to developers, builders, architects, and property managers, primarily in British Columbia.

If you have questions about this policy or our privacy practices, contact us at:

Alliance Installations, Inc. 150 – 11784 Hammersmith Way Richmond, BC V7A 5E3

Email: connect@allianceinstallations.ca

2. Information we collect

We only collect information that is necessary for our business with you. Specifically:

Information you give us directly

When you submit a contact or quote request form on our Site, we collect:

  • Your name
  • Your email address
  • Your company or organization (if provided)
  • Your phone number (if provided)
  • Project details, including any architectural drawings, plans, or specifications you upload
  • Any other information you choose to include in your message

Form submissions are sent directly to our internal inbox at connect@allianceinstallations.ca and are not stored in any third-party CRM or marketing platform.

Information collected automatically

When you visit our Site, we automatically collect limited technical information through Google Analytics, including:

  • Your IP address (truncated where possible)
  • Browser type and version
  • Device type and operating system
  • Pages visited, time spent on pages, and referring URLs
  • General geographic location (city or region level)

We do not use advertising pixels, retargeting tags, or social media trackers on this Site.

Information we do not collect

  • We do not host comments on our blog and do not collect commenter information.
  • We do not process payments through this Site, so we do not collect credit card or banking information.
  • We do not send marketing emails or newsletters. All correspondence is one-to-one and initiated in response to your inquiry.
  • We do not knowingly collect personal information from children.

3. How we use your information

We use the information you provide to:

  • Respond to your inquiries and provide quotes
  • Review architectural drawings and project specifications to assess fit and pricing
  • Communicate with you about your project, including follow-ups and proposals
  • Add you to our project pipeline or bid list if relevant

We use automatically collected analytics data to:

  • Understand how visitors find and use our Site
  • Improve the Site’s content, structure, and performance
  • Identify technical issues

4. Legal basis for processing

Under PIPEDA and PIPA (BC), we collect and use your personal information based on:

  • Your consent, which you provide when you voluntarily submit a form on our Site
  • Reasonable business purposes, including providing quotes, fulfilling contracts, and operating our website

By submitting a form on our Site, you consent to the collection and use of your information as described in this policy.

5. Architectural drawings and project files

Architectural drawings and project specifications you submit may include information about a third party (for example, a property owner, end user, or another business). By submitting these documents, you confirm that you have the necessary rights and authorizations to share them with us.

We treat all drawings and project files as confidential business information. We use them solely to prepare quotes, design responses, or proposals, and we do not share them with parties outside Alliance Installations.

6. Cookies and tracking technologies

Our Site uses cookies and similar technologies through Google Analytics. Cookies are small text files placed on your device that help us understand how the Site is used.

You can control cookies through your browser settings. Disabling cookies may affect how some parts of the Site function. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

7. Sharing your information

We do not sell, rent, or trade your personal information.

We share your information only in these limited circumstances:

  • Service providers: With trusted third parties who help us operate our business, including:
    • Hostinger — our website hosting provider
    • Google (via Site Kit) — for website analytics
  • Project partners: With manufacturing, fabrication, or installation partners when necessary to respond to your project request.
  • Legal requirements: When required by law, court order, or government request, or when necessary to protect our rights, property, or safety.
  • Business transfers: If Alliance Installations is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.

8. International data transfers

Some of our service providers, including Google and Hostinger, store or process data outside of Canada. When your information is transferred to these jurisdictions, it may be subject to the laws of those countries, which may differ from Canadian privacy law. By using our Site or submitting information through our forms, you consent to this transfer.

9. Data retention

We retain your information only as long as needed to fulfill the purposes for which it was collected, or as required by law:

  • Inquiry and quote information: Retained for the duration of our active business relationship and for a reasonable period afterward (typically up to 7 years) for record-keeping purposes.
  • Architectural drawings and project files: Retained as part of the project record for the same period as above.
  • Analytics data: Retained according to Google Analytics’ default retention settings, which we have configured to 14 months.

10. How we protect your information

We use reasonable physical, organizational, and technical safeguards to protect your personal information, including:

  • SSL/TLS encryption for data submitted through our Site
  • Restricted access to personal information on a need-to-know basis
  • Secure storage of project files and inquiry data

11. Your rights

Under PIPEDA and BC PIPA, you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Withdraw consent for our continued use of your information (subject to legal or contractual restrictions)
  • Request deletion of your information, where applicable
  • Make a complaint about how we handle your information

To exercise any of these rights, contact us at connect@allianceinstallations.ca. We will respond within 30 days.

12. Third-party links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any information.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Significant changes will be communicated more prominently, such as through a notice on our Site.

14. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:

Alliance Installations, Inc. 150 – 11784 Hammersmith Way Richmond, BC V7A 5E3

Email: connect@allianceinstallations.ca